Honey Young from EasyOutsource is here once again…this time to answer the many questions that arose from her previous post on a “Filipino’s Freelance Thoughts on Outsourcing.” Learning what it feels like from the other side of the outsourcing equation can only help you to be successful in your own outsourcing endeavor.

A Filipino freelancer Thoughts on Outsourcing….Your Questions Answered

In my previous guest article about A Filipino freelancer’s thoughts on Outsourcing, I read through all the comments and I am very thankful that you appreciated my thoughts on the topic. My main purpose for this post is to try my best to answer some of the questions posed on the comments on my previous article.

Ok, the following are my thoughts/opinions on issues that were raised:

Should there be a contract written about a trial period, is an email sufficient?

If you are hiring a freelancer for the first time, it is best to give them a paid trial task – something that would test their skills but won’t take too long to complete. This way, you will be able to test for their competency without too much commitment on your part. This also applies to hiring programmers.
While a contract serves as a deterrent, it is not completely necessary. Usually, instructions given via an email will do.

Is a month sufficient time to recognize that there is a definite win/win relationship?

A month working with a contractor, sometimes even less, will usually tell you whether you are satisfied with the output of your hired freelancer. You can tell a lot about a person’s work ethics within a month.

Should a freelancer write a daily record of their work and hours completed?

Definitely. Even if you are using a time tracking software, it is still wise to ask your freelancer to write a daily activity log. It only takes a few minutes of their time to do this, but it will help you picture the amount of work accomplished that day.
I write daily activity logs for my work for EasyOutsource.

How often should a review occur and what is the standard for raises and bonuses?

For a long-term working relationship, a quarterly review would be a good idea. Periodic raises will depend on your agreement with the freelancer, but milestone bonuses would be greatly appreciated. If your freelancer did extraordinarily well at a given task, a performance bonus will motivate us to work harder and to keep up the good work. It also serves to boost our morale that our work has been appreciated.

I have written a blog post on Employer tips for successful online outsourcing over at EasyOustource and you may want to read it.

Does a worker mind working for several clients if they need full time work and there is not enough work available with just one client? If the client found other work for them?

I cannot speak for other freelancers, but my personal opinion on this is that I will not mind working for multiple clients if:

• a. The work to be done falls within our agreed job description and I am not asked to do anything illegal or against the law or that will result in a conflict of interest with my original client.
• I would also appreciate it if the assignment of task will course through one client. Meaning, no matter how many people are assigning tasks to me, only one person will assign them and I will submit them to one person.The reason for this is different clients have different personalities and dealing with several personalities at the same time can be difficult. What works for one may not work for the other and it will only serve to confuse and frustrate a freelancer is he/she needs to adjust to different types of clients every so often.

How often does a freelancer/independent contractor expect to get paid?

Since most Filipinos freelancers work for a living, getting compensation every two weeks is the most ideal payment arrangement. This is the easiest way to budget our finances as most 9-5 jobs also pay bi-monthly and most freelancers will be coming from regular jobs and are already used to this payment schedule.

Paying once a month might be too long a wait for most freelancers as there may be financial needs that will come up that cannot be addressed if one will have to wait until the end of the month to get paid.

Paying weekly will also be too often as most freelancers will wait to withdraw funds every two weeks to save on fees that banks charge per withdrawal.

What is the best way to find a project manager?

Our very own Kathy addressed this issue in her guest post on EasyOutsource. She wrote up about the importance of hiring a project manager and she offered sage advice on this issue.

What are the most important prerequisites that a freelancer needs from their client?

The most important prerequisite that we, as freelancers, need from our clients is the assurance that after we deliver work, we will be paid. There are so many people out there who hire freelancers, ask them to do some work, only to disappear after the task has been accomplished/work has been submitted. I feel the pain of so many freelancers that have fallen victim to these non-paying employers.

It is not easy to invest your time and effort without any return of your investment. You spend hours of your time trying to complete a project only to end up not being paid for your effort and the employer earns money from the output that you delivered. Now, that is exploitation.

What is the ideal scenario for a Filipino freelancer?

Almost every Filipino freelancer would want to land a high-paying, long-term, online job. One of the drawbacks of having an online job is the lack of work security and tenure. If we can have that, and be well-compensated, and able to work in the comforts of our home, then that would be our ideal scenario.
Is there any cultural or custom differential that should be brought up?

I wrote a post explaining the case of the disappearing freelancer. This post gives you insight on the average Filipino’s personality and will hopefully shed some light on these custom differentials.

How to best deal with the time difference of the US and the Philippines?

There is a time difference of an average of 8-12 hrs between the US and the Philippines. While it would be good to work within the normal hours in our time zone, there are a lot of freelancers who are willing to adjust their work schedules to accommodate their employer’s time zone.
A good compromise would be that the freelancer will work early or late enough to have some overlap time with their employer to discuss important stuff in real time.

How much should be paid for a trial piece, like writing an article, putting up a blog, SEO and how long is the average time to do different jobs?

A trial job should be paid as much as a regular job. Say, you agree to pay $1/100 words for an article, that shouldn’t change if the task being assigned is a trial one. For trial projects, paying by the hour or per project depends on the kind of work that is required. Like for article writing, this is best paid per output rather than per hour as different freelancers spend different amounts of time writing a 500-word article.

Same goes for SEO, programming, and web design where the output is more important than time spent in doing it. Of course, there should still be a time frame given to complete the task, but payment shouldn’t be based on the time frame given.

For other tasks like data entry, transcription, link building, social bookmarking, these tasks are best paid by the hour if done on a trial basis. That way you can measure the amount of work done in the amount of time specified.

I hope that I am able to answer most of your questions in this post. I would be very glad to give you more insight on our culture and the things that make us uniquely Filipino in my next post. Till then! jullo

Author’s Bio:

Honey Young is the manager of EasyOutsource, a job site where the workers are all Filipino.  She is a Filipino online worker that was hired by the site owners, Matt O’Brien and Michael Eisenwasser.  Both Matt and Mike are American web developers who created EasyOutsource because they found that Filipinos are the best people to outsource work to.

Thanks Honey for answering some valuable questions for us. I am sure they have helped to clarify many issues and will continue to educate those interested in outsourcing to the Philippines…or elsewhere.

If you have any other questions please feel free to leave them in the comments and we’ll post the answers from Honey in another blog post coming soon.

enJOY your week-end…

Kathy *